Updated : 18-10-2024

This Privacy Policy constitutes the secondary agreement binding Avopla with its Users. This agreement specifies the methods by which all data collected through the Avopla website and applications are processed.

The processing of all data involves collection through the Avopla site and subsequent sharing of personal information with Partners.

I. Definitions

For the purposes of this agreement, the following terms are defined as follows:

• “Avopla”: Refers to the legal entity Avopla Inc.
• “Avopla Site”: Refers to any platform used to access Avopla’s services, including websites, mobile sites, and applications.
• “User”: Refers to any individual utilizing the application (website or mobile application) or any services provided by the Avopla Site.
• “User Content”: Refers to the data transmitted by the User through the Site/Application.
• “Member”: Refers to a User who has registered and been identified on the site.
• “Username and Password”: Refers to the credentials necessary to authenticate a User on the site. These credentials grant access to services exclusive to site Members. The password is strictly confidential.
• “Partner”: Includes restaurant operators and other service providers collaborating with the Site.
• “Service”: Refers to any services offered, including accommodation services or other services rendered by Avopla or its Partners.

II. Data and collected information

To be able to use our Avopla web and mobile services, we are required to collect and process certain data and information. Depending on the nature of the use, it is imperative for us to utilize the data described below to ensure the provision of an appropriate service.

Avopla may collect and process the following categories of data:

1. Personal Data: This includes, but is not limited to, the User’s name, first name, and date of birth (if voluntarily provided).
2. Contact and Geolocation Data: This includes telephone numbers, email addresses, and postal addresses (if consented to by the User).
3. Photographic Data: This includes the User’s profile picture (if provided).
4. Reviews, Comments, and Ratings: This includes the content of reviews submitted by Users, which may contain personal data.
5. Account Information: This includes the User’s username, password, and any settings configured by the Member.
6. Communications: This includes all correspondence exchanged between Avopla and the User, support requests submitted by the User, and any messages sent by restaurant operators.
7. Reservation Data: This includes details of reservations made, such as restaurant details, reservation specifics, special requests to restaurant operators, visit frequency, cancellations, and no-shows.
8. Browsing Data: This includes all data required for the use of the Avopla Site, such as visit logs, device type, software used, and device details (IP address, MAC address, IMEI, language settings, and country).

III. Cookies

To enhance the efficiency of its services, Avopla employs cookies and similar tracking technologies for various purposes.

Definition of Cookies

Cookies are text files stored on a User’s device by a website for the purpose of retaining specific information. They enable the website to recognize and store User preferences to improve convenience. Cookies typically contain the domain name of the website that issued them, their expiration date, and a unique identifier.

Avopla, like most websites, uses cookies for multiple purposes, including:

• Enhancing User experience.
• Conducting analytical assessments.
• Improving site performance.

Cookies may be classified as follows:

• Session Cookies: Temporary cookies stored only while the User remains on the Avopla Site.
• Persistent Cookies: Cookies retained for longer periods (based on their designated lifespan) within the User’s browser.

When Avopla uses temporary cookies to analyze visitor metrics, this is conducted anonymously and collectively, without storing personal data.

IV. Information Sharing

Avopla shares user information under the following circumstances:

1. With Restaurant Partners: Includes user data, reservation details, and behavioral patterns (e.g., frequency of visits, cancellations).
2. With Social Media Platforms: At the user’s discretion, for sharing content from Avopla on third-party platforms. Users should review the privacy policies of those platforms before sharing.
3. With Analytics and Service Providers: To enhance performance and continuously improve our services.
4. With Third-Party Applications or Services: For integration purposes, such as using external login tools.
5. With Business Partners: For targeted marketing campaigns and personalized advertising.

V. Data Security

Avopla is committed to implementing robust security measures, including:

• Encryption technologies for all communication between users and the platform.
• Advanced firewall systems and intrusion detection mechanisms to prevent unauthorized access or data breaches.

User Responsibility: Users are advised to safeguard their login credentials and refrain from sharing sensitive information with others. Avopla assumes that any request received with a user’s credentials is legitimate.er.

Data Retention

The retention of User data depends on account activity. Data is retained as long as the User’s account remains active.

If an account is deactivated, data will be retained unless the User explicitly requests deletion. Retained data may facilitate potential account reactivation by the account owner.

VI. International Data Transfers

Data sharing may extend to entities located in countries outside the user’s location. These transfers will adhere to applicable legal and regulatory standards to ensure data protection.

VII. Amendments to the Privacy Policy

Avopla reserves the right to modify this Privacy Policy at any time. Reasonable efforts will be made to notify users of significant changes. Users are encouraged to periodically review this policy to stay informed of updates.